We apologize for the delay in providing this update.
New corrective actions have been implemented; however, they have not yet led to a full resolution of the incident. Our technical teams remain fully mobilized and are continuing to work tirelessly to resolve the issue.
We will provide our next update around 04:30 PM.
We thank you for your ongoing patience and understanding, and we will keep you informed as soon as we have further updates.
Best regards, CELESTE Support Team
Posted Jun 13, 2025 - 15:07 CEST
Update
Dear Customer,
Our technical teams are still actively working on resolving the problem.
Remediation efforts are still ongoing, and at this stage, we are not able to provide an estimated time for resolution.
We understand the impact this may have and appreciate your continued patience. Further updates will be shared as soon as we have more information.
We will provide our next update by 02:00 PM.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best regards, CELESTE Support Team
Posted Jun 13, 2025 - 11:25 CEST
Update
Dear Customer,
Our technical teams are actively working on resolving the problem.
Several corrective actions have already been carried out, but they have not yet fully resolved the issue. Remediation efforts are still ongoing, and at this stage, we are not able to provide an estimated time for resolution.
We understand the impact this may have and appreciate your continued patience. Further updates will be shared as soon as we have more information.
We will provide our next update by 11:00 AM.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best regards, Support Team
Posted Jun 13, 2025 - 09:11 CEST
Identified
Dear Customer,
We have identified that the email delivery issue is related to our anti-spam mechanisms. Our technical teams are actively working on resolving the problem.
Several corrective actions have already been implemented; however, they have not fully resolved the issue. Based on our current assessment, we do not expect the incident to be fully resolved today.
We remain fully committed to restoring normal service as soon as possible and will continue to keep you informed of our progress.
We will provide our next update tomorrow at 09:00 AM.
Thank you for your continued patience and understanding.
Best regards, Support Team
Posted Jun 12, 2025 - 15:48 CEST
Update
Dear Customer,
We would like to inform you that the root cause of the email delivery issue has not yet been identified. Our technical teams are continuing their investigation and are actively performing diagnostic actions to pinpoint the origin of the problem.
We understand the importance of this service and assure you that resolving this incident remains our top priority. We will keep you updated as soon as we have further information to share.
We will provide our next update by 03:30 PM.
Thank you once again for your patience and understanding.
Best regards, Support Team
Posted Jun 12, 2025 - 14:08 CEST
Update
Dear Customer,
We would like to inform you that the root cause of the email delivery issue has not yet been identified. Our technical teams are continuing their investigation and are actively performing diagnostic actions to pinpoint the origin of the problem.
We understand the importance of this service and assure you that resolving this incident remains our top priority. We will keep you updated as soon as we have further information to share.
We will provide our next update by 02:00 PM.
Thank you once again for your patience and understanding.
Best regards, Support Team
Posted Jun 12, 2025 - 12:40 CEST
Update
Dear Customer,
Our teams are continuing to investigate the email delivery issue. In-depth analysis is still in progress, and we are working closely to identify the root cause.
At this time, we do not yet have an estimated time for resolution. We remain fully committed to resolving this incident as quickly as possible and will keep you informed of any significant developments.
We will provide our next update by 12:30 AM.
Thank you for your continued patience and understanding.
Best regards, Support Team
Posted Jun 12, 2025 - 11:00 CEST
Investigating
Dear Customer,
We are currently experiencing a technical issue with our servers that is affecting email delivery. Our technical teams are actively investigating the problem and working diligently to resolve it as quickly as possible.
We will provide our next update by 11:00 AM.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.